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Home › Support Centre › Tracking an Order
My order appears as delivered, but I don't have it
You will have to contact the Customer Service team, choosing as a specific subject the incident that occurred so that they can resolve it as quickly as possible.
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I have been charged more than once for the amount of my order
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Same product, different prices
Are all original products?
Product without cellophane (blister)
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Received A Different Design
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I received a different product than the one I had bought; how do I claim it?
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You don't have the product I need, how do I know when you'll have it?
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Products aren't being added to the cart
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I did not receive the samples
Tracking an order
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SPRING - Ecological Transport
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I just have signed up and I didn't get the voucher, what should I do?
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The discount voucher has not been applied to my order.
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Change one product
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I did not receive the samples
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