I received a different product than the one I had bought; how do I claim it?
If you are not satisfied with the order because a different product from the one you ordered has arrived, contact us within the first 48 hours after receiving the order through the Returns section in your account and we will manage your request. The return will not be accepted, as well as the claim of a missing item, if it has not been communicated within the established period.
The product you wish to return must be unopened, inside its original packaging and seal.
To expedite the process, please send us the following photographs of the product in question attached to your application:
- Photograph of the front of the product in its original packaging.
- Photograph of the barcode (EAN) of the product.
In this case, we will proceed to review your request and organize the collection of the product.
We inform you that, in case of receiving an electronic product that has signs of manipulation, the claim cannot be accepted. In this case, we will return the product to the customer, after paying expenses for collection and reshipment, amount totaling a sum XXX.
Once this amount has been paid, the product will be forwarded to the desired address.
In case the claim is accepted by our managers, we will proceed to return the total amount of the product with the same form of payment in which the order was made.
If you have not found your answer you can contact us by phone or by sending a message through the form by clicking here.
Without a registered order
