|Country||Weight||Cost of transport||Free shipping from||Carrier|
|au||Weight: 0.00-30.00 kg||Cost of transport: AU$ 19.99||Free shipping from: AU$ 199.00||
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Warranty. Return of non-conforming products
Despite our strict quality controls, for reasons beyond our control, you may receive an unwanted item, an item with a factory defect or one in poor condition. Perfume’s Club is responsible for this under the terms established in the consumer protection legislation.
According to this regulation, the products are guaranteed for two years from the date of delivery. The consumer must report the lack of conformity within two months after he became aware of it.
Perfume’s Club is not responsible for negligent or improper use of the product purchased.
Please contact our Customer Service, which will handle your case. It is essential that you accompany it with a copy of the sales invoice.
Once the conditions for the replacement of the product have been verified, a new one will be sent without further delay. All the procedures will be totally free for the consumer.
We inform our customers that returning products is possible. If you are not satisfied, we can give your money back.
Returning of opened cosmetics products (creams, shampoo, soaps, etc.) is not possible for hygiene and safety reasons.
Change or return conditions: Customers can exercise their right of withdrawal by requesting a return up to 14 calendar days after they received their order. We appreciate customers proceed as following:
Step 1: Request a return through the "Returns" section of your profile.
Step 2: Package your order in same conditions as you received it. Send it with your preferred transportation company. Customs fees are assumed by customers, if there is any.
Step 3: Refund will be made after confirmation of the reception of the goods. Shipping costs are never refunded. Any extra costs made by Perfume’s Club to facilitate the return may also be deducted.
Perfume's Club reserves the right to compensation for the difference between the value of the items sent to the customer and returned by the customer in the following cases:
When products have been used or manipulated improperly or negligently or not in accordance with their characteristics by the Customer.
When products have been hit or damaged.
When the return is not made in its box.
When nonconformity is due to the product wear by normal use.
If invoice data is modified, altered or replaced
If serial or identification number of the product is tampered with
If all elements, accessories, cases or boxes of the product are not returned.
Returning of glasses should include the case, wipe and box in good condition, and they must be returned with clean lenses, otherwise Perfume’s Club may deduct the cleaning cost from the refund. We kindly ask customers to take special attention to these instructions.